Automated Commerce Operations
Ecommerce
The problem
What is going wrong.
Orders, stock, suppliers and support replies are reconciled by hand. Growth in orders means a proportional growth in admin, so scale costs headcount.
The system
What we would build.
Stock and orders reconciled automatically, supplier thresholds triggering purchase orders, and a support agent that answers 'where is my order' from live data instead of from a person.
- Order
- Storefront
- Stock
- Purchase order
- Support agent
- Reporting
- Order connects to Storefront
- Storefront connects to Stock
- Stock connects to Purchase order
- Purchase order connects to Support agent
- Support agent connects to Reporting
- Order
- Storefront
- Stock
- Purchase order
- Support agent
- Reporting
- Order connects to Storefront
- Storefront connects to Stock
- Stock connects to Purchase order
- Purchase order connects to Support agent
- Support agent connects to Reporting
- Stock reconciled on a schedule and on every order
- Low stock raises the purchase order for a person to approve
- Support answered from live order data
Major components
Commerce API · Inventory sync · Support agent · Cloud jobs · DashboardsThe reasoning
Why it is shaped this way.
- 01
Stock is reconciled on a schedule and again on every order, so the number a customer sees is the number on the shelf.
- 02
Supplier thresholds raise the purchase order and a person approves it. Automating the initiating, not the deciding.
- 03
The support agent answers from live order data rather than from a written knowledge base, so it cannot be confidently out of date.
The service this sits under
AI & Business Automation →The admin nobody should still be doing by hand. That page says who it suits, what it includes, and when it is not the right thing to buy.
The sensible next step
Your situation will not match this one exactly.
Describe what is actually going wrong and we will tell you what the system for it looks like, or that you do not need one. The configurator turns the same answers into a written brief.
Free 30-minute project conversation - online meeting, no obligation.
Or email hello@needyahmate.com.au