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Process

No black box, at any point.

Three phases, five stages inside them, and a written scope you approve before anything gets built. You see the work as it lands rather than at the end, and you finish owning it outright.

  1. 01Understand and design
    1. 01UnderstandYou holdProblem map
    2. 02ArchitectYou holdWritten scope
    Approved before buildA written scope and a plan you approve before anything is built
  2. 02Build and connect
    1. 03BuildYou holdWorking preview
  3. 03Launch and improve
    1. 04LaunchYou holdLaunch checklist
    2. 05ImproveYou holdImprovement plan
1 accountable lead

The same person from the first call to the handover.

The work

How delivery runs.

  1. 01Understand · Architect

    Understand and design

    What happens

    1. 01

      Understand. We map what happens today: the tools, the handovers, and the work someone is doing by hand.

    2. 02

      Architect. We design the system before writing it: the data, the integrations, the failure cases and what stays manual on purpose.

    Your part

    • Time with the people who actually do the work today, not a summary of it.

    • Access to the tools, accounts and documents the system will have to live with.

    • A decision on the written scope. Nothing gets built until you approve it.

    You finish with

    A written scope and a plan you approve before anything is built

  2. 02Build

    Build and connect

    What happens

    1. 03

      Build. Built in working increments you can look at, on a schedule you can see, with the hard parts done first rather than last.

    Your part

    • Content, credentials and realistic test data as each piece needs them.

    • A look at each stage as it lands, and either a yes or a change request.

    • One person who can answer questions and make decisions without escalating.

    You finish with

    A running system you can try before it goes live

  3. 03Launch · Improve

    Launch and improve

    What happens

    1. 04

      Launch. Migration, a parallel run where it matters, and a handover that includes how to operate it, not just the passwords.

    2. 05

      Improve. Monitoring, maintenance and the next increment. Systems that are not maintained quietly stop being assets.

    Your part

    • A run through the system yourself before it goes live.

    • Sign-off on the launch, and on anything being migrated into it.

    • Whoever will operate it afterwards, present for the handover.

    You finish with

    Live, documented, handed over, and looked after

Working together

Who decides what, and how you hear about it.

  1. 01

    One accountable lead

    One lead is assigned to your project and stays with it from discovery through to handover, so you are not repeating context to a different person each time. Specialist disciplines from the studio contribute according to what the project needs.

  2. 02

    Decisions in writing

    Scope, changes and decisions are written down. What was agreed should not depend on anyone's memory of a call, including ours.

  3. 03

    Feedback as it lands, not at the end

    Work is delivered in stages you review as they arrive. There is no single reveal at the end, because that is where a project discovers it built the wrong thing.

  4. 04

    Changes are agreed before they are built

    A change to scope goes through the same step the original scope did: written down, and agreed. That includes us telling you when something new is not worth building.

  5. 05

    A working rhythm agreed up front

    Enquiries through this site get a reply within one business day. On a live project, how often we check in and how you hear about progress is agreed in the first phase, so it suits the project rather than a template.

Handover

You own it when it is finished.

  • Documentation covering how the system works and how to operate it

  • Ownership of the accounts, code and infrastructure it runs on

  • A walkthrough with whoever will be running it day to day

  • Enough written down that another developer could pick it up

After launch

Monitoring and maintenance are part of the work rather than an afterthought. Ongoing support is shaped around what the system actually needs and agreed in writing with the rest of the scope, so you are not paying for cover you will never use. Because the handover is complete, staying with us is a choice: the system is yours to run either way.

The sensible next step

Start with the first phase, not with a quote.

The written scope is the deliverable of phase one, and it is what a number can honestly be attached to. Talk it through, send the details, or configure the shape of it yourself first.

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